Refund Policy
Transparent and honest refund terms for your assurance
Overview
At PublicUtilityRegistry, we recognize that situations may arise, prompting the need for a fair and open refund policy. This document details the criteria for issuing refunds related to yacht rental services.
It is important to review this policy thoroughly prior to reserving a yacht. By securing a rental with PublicUtilityRegistry, you consent to these terms of refund.
Standard Cancellation and Refund Timeline
More than 72 Hours Prior to Charter
Qualified for: Complete refund less transaction costs
Processing Duration: 5-7 working days
Transaction Fee: €50 for credit card payments
Requirements: Must be requested formally through email or call
Between 24 to 72 Hours Prior to Charter
Qualified for: Half of the overall charter expense
Processing Duration: 7-10 working days
Transaction Fee: €25 subtracted from the refund
Prerequisites: A valid reason is required; administrative costs incurred
Less than 24 Hours Prior to Charter
Qualified for: No refund option available
Exception: Conditions of emergency may be taken into account
Alternative: Credit for future charters might be offered at the discretion of the management
Stipulations: Supporting documents required for emergency cases
Weather-Dependent Cancellations
Our Weather Promise
We prioritize safety above all. If our certified captain judges the weather conditions to be too dangerous for charter operations, we provide adaptable options:
- Complete Refund: Full reimbursement if rescheduling is unfeasible
- Reschedule: Rebook your charter to an alternate date without added costs
- Charter Credit: Receive a voucher valid for one year from the initial charter date
Weather Evaluation Method
The assessment of weather includes:
- Examination of wind strength and trajectory
- Assessment of surf height and oceanic conditions
- Outlook for visibility and precipitation levels
- Maritime safety advisories and alerts
- Captain's safety judgment
Decision Period: Decisions regarding weather cancellations are made a maximum of 4 hours before the charter departs.
Medical Urgency Refunds
Urgent Conditions
We acknowledge that medical emergencies can take place. The following events may be eligible for special consideration:
- Immediate illness or accident necessitating hospital care
- Passing of an immediate family member
- Urgent military orders or recalls
- Summons for jury duty or court proceedings
- Disasters impacting travel arrangements
Documentary Proof
To engage in an emergency refund request, the following should be provided:
- Proof of medical condition or hospital records
- Death certificate when relevant
- Verified military instructions
- Legal subpoenas or notices for jury service
- Travel alerts or declarations of emergencies
Procedure: Emergency reimbursements are executed within a time frame of 3-5 business days upon submission of the appropriate documentation.
Cancellations Due to Operational Reasons
Mechanical Malfunctions
In the event that the assigned boat suffers mechanical issues that remain unresolved:
- Different Vessel: We will make an effort to provide a similar vessel as an alternative
- Complete Refund: In the case that a substitute isn't forthcoming
- Partial Refund: If the replacement yacht has a different rate
- Compensation: Possible additional recompense for any inconvenience caused
Lack of Crew Availability
On the off chance that a qualified crew is not available:
- An alternate crew might be arranged if feasible
- Complete refund should the charter be unable to proceed
- Rebooking at no extra cost
Refund Execution
Repayment Method
Reimbursements will be returned through the same payment method originally used:
- Credit Cards: Within 5-7 working days
- Bank Transfers: Within 7-10 working days
- Cash/Check: Within 3-5 working days
Transaction Charges
Credit Card Transactions
A €50 cost applies to cancellations done beyond 72 hours in advance
Bank Wire Transactions
A €25 charge is applicable for all bank transfer reimbursements
International Transactions
Supplementary costs may be added for foreign operations
Charter Vouchers
Scenarios for Credit Issuance
Charter vouchers may be granted as an alternative to monetary refunds under these situations:
- Unexpected cancellations (less than 24 hours ahead)
- Cancellations due to weather
- Voluntary date changes
- Interruptions in service
Credit Details
- Validity Length: 12 months from the date of issuance
- Exclusivity: Non-exchangeable to other individuals
- Value: Equivalent to the full cost of the charter (excluding transaction fees)
- Applicability: Usable for any available yacht charter
- Non-Extension: No expansion of the validity period beyond the original 12 months
Partial Reimbursements for Incomplete Services
Interruptions in Service
If your yacht experience is disrupted or shortened due to factors within our jurisdiction:
- A proportional refund corresponding to the unused segment
- A voucher for a future yacht activity of identical worth
- Gratis services or capability upgrades
Interruptions Caused by Guests
In instances where a yacht trip terminates prematurely due to guest behavior or safety infractions:
- No reimbursement for the unutilized portion
- The complete fee remains obligatory
- Additional costs might be levied
Disagreeing With a Refund Decision
In the event that you contest a refund judgment, you may:
- Invoke a review by our executive team
- Offer additional proof or documentation
- Consult consumer advocacy agencies for resolution
- Resort to legal action as per the law
Process for Requesting a Refund
Step 1: Reach Out to Us
File your refund petition through:
- Email: [email protected]
- Phone: +33 4 67 74 00 00
- Face-to-face at our waterfront office
Step 2: Compile Required Information
Your appeal should include:
- Confirmation number for the reservation
- Date and hour of the yacht charter
- Justification for the nullification
- Pertinent papers (where necessary)
- Preferred method for reimbursement
Step 3: Assessment and Fulfillment
We will confirm reception of your application within a day, assess it in line with our policy, deliver a verdict within two days, and execute sanctioned refunds following the specified protocols.
Essential Remarks
- All claims for refunds need to be made in writing
- Reimbursements are processed in € regardless of the currency used for payment
- Obtaining travel insurance is highly advised
- Adjustments to this policy may be made given a notice period of 30 days
- Refunds are subject to pertinent taxes and legal stipulations
Contacting Us
If you have questions about refunds or wish to submit a request:
Refund Department
PublicUtilityRegistry Marine Services Ltd.
Marina Bay
Sète 34200
France
Phone: +33 4 67 74 00 00
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM